Support Policy

Last updated: April 2026

No Refunds

All sales are final. Because our themes are digital products that are immediately available for download, we do not offer refunds. We encourage you to thoroughly preview every theme using our free interactive previews before purchasing.

We're Here to Help

If you run into any issues getting your theme installed or working correctly in your Zendesk Help Center, reach out and we'll work through it with you. Email us at hello@zlooks.com with your order details and a description of the issue.

Before You Purchase

Every theme includes free, fully interactive live previews showing the homepage, category page, article page, search results, and request page. Take your time exploring before buying. The previews are the real thing.